A large number of dental offices are moving away from manually contacting their existing patients when it is time for those patients to attend for their hygiene maintenance and review appointments. These practices are moving towards a more automated electronic...
One of the things I hear often when I listen to and analyse phone calls is the LIES that people say on the phone, as if the act of telling lies is somehow OK or acceptable….. I hear people say: “I’ll get him to call you back.” when we know full well, that the person...
I was recently reminded about the laser eye surgery that I received in 1997. In 1997 I decided to have laser eye surgery to correct my myopia so that I would not need to wear glasses. In the building where my practice was located, there was a group of ophthalmic...
Some industries are renowned for charging clients ridiculous fees for things that don’t even cost… It’s a gouge. It’s a clip. It’s an unnecessary impost. Credit card surcharges In this day and age, nearly every client pays by credit card. In fact, I’ve been noticing...
Last weekend Jayne and I travelled to Melbourne to see Sir Paul McCartney in concert. We had seen him last time in Australia in 2016, and we figured that at age 81, this was most probably going to be his final visit to Australia. We chose to go see him in Melbourne...
