I phone dental practices on a very regular basis. And one thing that is consistent about how the phones are answered at dental practices is that there is no consistency in how they are answered. Remember, what gets said by the staff when answering the dental practice...
This quote from J. Willard Marriott came across my desk again this morning: “It’s the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.” It’s a quote that appears in front of me...
Are you continuously working on your customer service processes? This is a very important question. The key word in this question is “continuously”. Please note that I have chosen to use the word “continuously” and not “continually”. What is the difference between...
One of the important things to realise and understand is that if you want your business to be competitive in the FIVE STAR WORLD then you need to make sure that your business is playing by the rules of the Five Star World. And that is, that if you want your business...
Last month Jayne and I attended a function where we were introduced to a nice couple who live in our area. The discussion was very friendly, and we soon started talking about some of our favourite dining out experiences. The couple gave us a glowing recommendation for...
