One of the interesting things that frustrates consumers and customers in the hospitality industry is the amount of unexpected “variety” that can be presented to them, when all they [the consumer] wants is what they always get every other time. I guess that’s why fast...
Many years ago in the health and fitness industry I heard physician Dr Jack Pfeiffer say this: “If you smoke, I don’t care how many vitamins and supplements you take… it doesn’t matter. Nothing will negate the effect that smoking has on your body.” I also remember...
When the phone rings at your dental practice that means only one thing…. IT’S SHOWTIME! When the phone rings, this is the time that the dental practice needs to have a designated person allocated to answering that phone, and talking to the caller as if they [the...
What is it about the pace of service at restaurants?Sometimes when I’m eating out, be it for lunch, or for dinner, I feel that the time separation between interactions with restaurant staff is all back to front…Do you ever feel that way?When you’re keen to attract the...
I’m often asked the question: “How do we fix the cancellations in our practice?” It’s a really dumb question…. And that’s because the best way of fixing cancellations is to prevent them in the first place. My brother [who is not a dentist] once asked me: “It hurts my...
